Industry
Telco

How does Everymind operate in the Telco segment?

Communication companies are gaining new processes every day, so product catalog and inventory management is the beginning of a successful journey with their customers. The Salesforce platform is prepared for this industry segment, and with adoption it is possible to have 100% efficiency in subscription management, personalized omnichannel sales and after-sales channel, PAP with check-in and check-out control of visits and real-time management of field service teams. Find out how Everymind can help your business.​

Communications Cloud
It is one of Salesforce’s main clouds.​ An accelerator focused on the communications industry that enables quick and efficient implementation of the entire journey, in addition to creating full control of the product and service catalog, inventory management, sales management PAP (own or third party), centralization of channels and order management according to the needs of each company.

EPC – Enterprise Product Catalog
Salesforce Enterprise Product Catalog (EPC) allows you to effectively present and manage a portfolio of customer-relevant products, launched at the most appropriate time and at low cost. EPC helps you manage the end-to-end processes and product data relevant to product development and launch and management activities throughout the life of your organization.​

EPC provides the key components needed to centralize, configure, integrate and maintain the portfolio of products and services across the enterprise. EPC, a centralized catalog, contains all the business and technical elements you use to define reusable building blocks of products and services and resulting offers.​

Solutions applied in
Telco.

Implementation

Master your processes and implement Salesforce in your company in an agile way to optimize all processes such as: sales, product catalog management, orders, equipment inventory and B2B and B2C after-sales, so that they act for the best customer experience, in a consultative and personalized way with Everymind.​

Data & Analytics

Have all the main data about your business, such as: tracking sales representatives and telco customers quickly for decision making, and start to understand how artificial intelligence can apply to your company’s needs.

Integration

We know that there are several processes that are on several platforms that need to be integrated to reconcile the entire day-to-day strategy. Integrate your systems and gain agility.

Sustainability & Governance

After implementing Salesforce, have a team prepared to help you reduce the setbacks that can happen in a crisis.